The hotel business, especially in tourist centers and on the seaside, remains attractive for investments, since the return on investment is about 5 years. But, despite the outward simplicity of the functions performed and the services provided, the work of the hotel can be organized in different ways. To improve the quality of services, and, therefore, to attract customers, automate its work.
Instructions
Step 1
Today it is already ridiculous and not prudent not to take advantage of the opportunities presented by high technologies. Automation of the work of your hotel will save on staff salaries, while increasing the quality of services. The automated system implemented in the hotel will coordinate the activities of not only the reception and accommodation department, but also the booking department, sales, financial control and economic activities.
Step 2
Purchase an automated system with the ability to customize it for a specific hotel and the specifics of its work. It should be optimized and adapted to Russian conditions and legislation, work with cash registers that are approved for use in the hotel business. The implementation of the system will allow the hotel staff to always have complete information about the room stock, malfunctions and take into account the wishes of customers, control and maintain order in the rooms.
Step 3
Train the hotel staff to work with the automated system, but do not forget that they must undergo additional training and get an idea of how to work and communicate with hotel customers. Well-trained service staff, professionally and at a high level performing their work duties - this is the additional advantage over competitors that you will have.
Step 4
Many hospitality owners make the common mistake of not paying due attention to the design and maintenance of their rooms. They are losing customers who can already compare the quality of hotel service and prefer a vacation abroad. Make sure that the rooms are clean, cozy and comfortable, so that minor repairs are carried out immediately, and guests will stay at your hotel all year round, and not only during the peak season. This will allow to recoup the costs that will be spent on organizing the work of the hotel and training staff.
