The need to block the card arises if it is lost or stolen. The faster you do this, the less likely it is that an intruder can take advantage of the balance on it. Bank of Moscow invites its customers to first call the call center, and then draw up a written application for blocking the card at any of its nearest branches. Then the card will have to be reissued.
It is necessary
- - telephone;
- - personal visit to the bank;
- - passport.
Instructions
Step 1
If you find that the card has disappeared, as soon as possible call the Bank of Moscow on the city phone (495) 728-77-88 (while abroad: + 7-495-728-77-88). While in Russia, you can make a free call from a mobile phone or long distance to the number 8-800-200-23-22. Tell the bank specialist about your desire to block the card, state the last name, first name and patronymic and answer his questions, which will make sure that he is talking to you (various personal data, a code word on the card).
Step 2
After your identification, the card will be temporarily blocked. However, to confirm the blocking, you need to visit any bank branch as soon as possible and submit a written application for blocking the card. Do not forget to take your passport with you: the bank employees will need it to identify you as a client.
Step 3
Before visiting the bank, check again: maybe you just forgot where you put your card. If it is found after you have submitted a written application, it will no longer be unblocked. However, it will be safer to reissue a card that has dropped out of your field of vision for a while. After all, there is no guarantee that she has not been in the wrong hands.
Step 4
Situations are not excluded when the card is in the hands of the client, but he suddenly finds out that someone outside has made one or more purchases on it via the Internet. This means that all the data necessary for this has become known to a third party. However, such unauthorized transactions can be challenged, and the card, information about which fell into the wrong hands, must be reissued. And in cases where the bank has a suspicion that the card is being unauthorizedly used by third parties, it can block it unilaterally.
