Anyone may experience a situation when it is necessary to block a credit card. It can be lost, stolen, or left at an ATM. In any case, you must immediately deny access to funds. Sberbank offers several options for solving this problem.
Instructions
Step 1
Call the toll free number 8-800-555-555-0. Tell the Sberbank operator your situation and ask them to block the credit card. In this case, you will need to confirm your identity by telephone. To avoid any problems with this, it is necessary to register a voice command when activating the credit card, which allows you to control the credit card by phone. After that, visit the Sberbank branch to resolve the issue with the blocked card.
Step 2
Contact the nearest Sberbank branch. When doing this, take your passport and identification code with you. Tell the credit manager that you want to block your credit card. This operation will be performed instantly, and you will also be offered various options for returning a lost credit card and restoring funds.
Step 3
Activate Mobile Banking services immediately after receiving your credit card. With its help, you can manage credit funds and a card using a computer or phone. To activate this service, you need to apply with the appropriate application to the Sberbank branch, use a self-service ATM or call the technical support service.
Step 4
Block your Sberbank credit card using an SMS message if you have the Mobile Bank service activated. Dial on the phone a message in the text BLOKIROVKA xxxxx y. Instead of xxxxx, you must indicate the last five digits of your credit card, and instead of y - a code-digit that corresponds to the reason for blocking. So "0" means that the card is lost, "1" - stolen, "2" - left at the ATM, "3" - another reason. Send an SMS message to number 900. After a while, you will receive a response with a code, which must be sent back to number 900 within five minutes.
