Expired products, faulty electronics or defective clothing are troubles that can happen to anyone. But you have the right to return all this legally and get back the money spent.
Instructions
Step 1
The first rule is confidence in yourself and your actions. Remember that the Consumer Protection Law is on your side. According to the above law, many items can be returned to the store within two weeks, even if you have not kept your receipt.
Step 2
In the store, calmly and competently explain the essence of your claim to the sales assistant. Expired food is usually accepted without any problems or questions, with equipment and clothing things are a little more complicated.
Step 3
Do not forget that the seller in the store is not responsible for the quality of the goods, his task is to sell. Therefore, if you received a refusal to exchange goods from a consultant, calmly ask to invite an administrator or a higher-level employee.
Step 4
The administrator, as a rule, is a legally literate person, therefore, most likely, he will ask you to fill out an application and accept the low-quality goods back, having paid you the required amount of money.
Step 5
What if the administrator insists on an examination and believes that you have deliberately spoiled the goods and are trying to deceive the store employee? The answer is simple: agree. You have the right to be personally present at the examination, if you disagree with its results, you can appeal them in court or contact an independent expert. In the event of a manufacturing defect, the seller reimburses all costs.
Step 6
If the administrator does not want to hear about you, go to the mail and send them a written claim.
