You made a purchase, but found defects in the purchased product at home. Or, for example, the purchased device worked for some time and then broke down. Is it possible to return the money back, and how to do it quickly and without unnecessary worries?
It is necessary
- - Law of the Russian Federation "On Protection of Consumer Rights";
- - a pen;
- - paper.
Instructions
Step 1
In this case, the law is your main weapon. According to the Law of the Russian Federation "On Protection of Consumer Rights", if a product is found to be deficient, the consumer has the right to demand termination of the purchase and sale agreement within 15 days from the date of transfer of such product to the consumer. This applies to any product, including technically complex ones. An exception is if the defects were previously agreed by the seller. Those. household appliances discounted due to scratches on the surface cannot be returned.
Step 2
Please note that the law sets the deadline for the return of the goods precisely from the date of transfer, and not the purchase. If you bought a refrigerator and brought it to you a week later, then the period for filing a claim starts from the day the refrigerator was at your home. In this case, attach copies of invoices or other documents on the receipt of goods.
Step 3
Write an application for the return of the goods. In the application, indicate the name of the seller, the address of the store, your passport details, address and telephone number. State the essence of your claim, not forgetting to indicate the brand, product SKU, date of purchase. Be sure to indicate that it is precisely the termination of the purchase and sale agreement that you are demanding if you are not determined to exchange or repair the goods. Try to write your statement correctly and clearly by mentioning the titles of the articles you are relying on. Perhaps the seller is not at all eager to give you money back. And it’s good if he understands that he is dealing with a legally literate person.
Step 4
Make two copies of the statement. Large stores have a claim department where you can go. The store employee must accept the application by signing and date stamping it. Keep one signed copy for yourself. In small shops, you can serve a statement to the seller.
Step 5
Your application must be decided within seven days. In the event of defects in technically complex goods, this period may increase to 20 days, the seller can carry out an examination at his own expense.
Step 6
If you are faced with rudeness, unprofessionalism on the part of store employees, find the store's email address on the Internet and write a complaint to the administration. In the complaint, include the name of the employee and state the essence of the complaint. Observe a business-like style of writing, do not get personal, operate with the titles of the articles of the laws to which you refer. As practice shows, this helps in most cases.
Step 7
What if, after 15 days, a significant deficiency in a technically complex product is discovered? By law, you also have the right to demand termination of the sales contract. There is a nuance in the word "essential" - how to define it? A document stating that the item has serious defects and must be returned to the store can be issued to you at the warranty workshop, where you will contact with the breakdown. Also, the device must be returned to the store, which during the year of the warranty period more than 30 days in aggregate was under repair. Remove copies from the documents confirming the fact and terms of repair, which are attached to the application.
Step 8
It should be noted that in this case, in reality, it is much more difficult to exchange goods for money. Therefore, if you want to keep your nerves and are not ready to sue, it may be worth agreeing to replace the product with a similar one with a recalculation of the price. Sellers are usually more willing and quick to agree with this.
Step 9
In conflict situations when your rights are violated, contact the Society for the Protection of Consumer Rights of your city.
