If you decide to open a taxi dispatch service, then you have two options. The first is with cars owned by the organization. This is a more complicated and costly method. The second is to open only the control room and accept drivers with their own cars. This is an easier and faster way with less risk. Many entrepreneurs have been choosing it lately.
It is necessary
- -program for working with orders;
- -program for the work of drivers;
- -room;
- - cabins for dispatchers;
- -computers;
- -telephones;
- -CCTV.
Instructions
Step 1
Open a company. It is better to register a private enterprise that provides information services. In the organization's charter, list as many different types of activities as possible. This may be needed if your dispatch idea does not bear fruit or to expand the list of services provided.
Step 2
Decide on the program in which orders will be accepted. Their choice is quite large, there is no need to contact programmers and order its writing. This program should display all the necessary information. The date of the call, the cost of the order, the route, the time of arrival of the car, the operator who took the order, the driver who completed the order, the make of the car and much more. Test several variants of programs before settling on one.
Step 3
It will be better if the program distributes orders between drivers and sends SMS notifications to the client. The program doesn't have to be complicated. Distribute the rights to work in it for different employees. For example, a dispatcher should not be allowed to amend a completed order. But situations are different. Therefore, for one or two employees, all actions must be allowed.
Step 4
Do not use walkie-talkies, it is unprofitable and inconvenient. Find and purchase a program for drivers in which they can work. This program must be installed on a cell phone. In it, drivers need to perform several basic actions. Get on the line, check in at the outlet, confirm the order, work with it, get off the line. With this program you will save a lot of time and money.
Step 5
Pick an office and equip it for the job. One room should be for dispatchers. If you are planning to develop a business, make it large, install separate cabins for dispatchers. Bring each one to a telephone line. It is good if it is possible to install video surveillance. In the future, this will help you control their work.
Step 6
Hire staff. Even for a dispatch service without your own vehicle fleet, you will need some staff. Be sure to hire an accountant, you can come. Adopt a Dispatcher Service Manager, Human Resources Officer, Marketer, Driver Relations Officer, System Administrator. It is better to perform the function of director yourself at first.
Step 7
For the first time, you can take only 4 dispatchers. Invite people with no work experience to interview and teach them for yourself. Do 4 shifts, one person in each shift. Make them a shift schedule. Teach to work with the program.
Step 8
Advertise hiring drivers with private cars. For the first time, it is better to make sparing conditions. For example, a small percentage for each completed order. Now you will not be able to provide them with work, so it is better not to assign a daily or weekly fee. Sign a formal agreement with the drivers for the provision of informative services. Download the program to their phone and teach them how to work with it.
Step 9
Decide on tariffs. For the first time, they should be low. Start advertising about taxi. Better to choose simple and inexpensive options. For example, advertising on the Internet, distribution of discount coupons or flyers.
Step 10
Don't expect a profit in the first months. The taxi business is very specific. In the best case, in 5-6 months you will be able to reach the level of self-sufficiency. Increase the volume of advertising and work with drivers. If they do not serve customers well, then the number of orders will not increase. Improve the quality of your services every month. It is better to attract clients by this, and not by dumping or free rides.
