Gone are the days of unorganized private cabbies. Every day, new dispatching taxi services appear, which, with competent management, can bring good income. How can such a service be organized?
Instructions
Step 1
Find out how big the demand for taxi services is in your city. Consider all the strengths and weaknesses of your competitors when drawing up a business plan. Also, please note that the drivers are not the most organized staff, especially since many of them will work part-time for you.
Step 2
Register a legal entity. Indicate several types of activities in the organization's charter (for the subsequent expansion of the list of services due to high competition).
Step 3
Sign contracts with local telecom operators for the provision of services or rent for the first time a room with a dedicated multichannel telephone in the call center. In addition, you can work as an information center for the dispatcher program of your choice. In the field of the order form, the operator will enter data (date, car number, driver's full name, etc.), determine the route and control the location of busy and free drivers. The program must be installed on their cell phones. If you cannot afford such expenses yet, use a walkie-talkie at first.
Step 4
If you decide to work independently of call centers, find a room, equip booths for dispatchers. Purchase all the necessary equipment (computers, telephones, office equipment) and supplies.
Step 5
Calculate service rates. If you are planning to provide delivery services along with private carriage, conclude contracts with the relevant enterprises and retail outlets for uninterrupted customer service. Indicate the rates for delivery services even if the client wants the driver to simply bring him a set of products from the store.
Step 6
Place advertisements in the media about hiring dispatchers and drivers with private cars. Of course, if possible, you can rent a car park and only then invite employees to work for them. But this path is more costly and, moreover, requires high driving skills and responsibility from drivers. Hire dispatchers. Conduct psychological testing with them. Enter into employment contracts with employees. For the first time, drivers must work at interest rates from completed orders. And only after the probationary period, you can transfer their solid salary. Teach you how to use the program (if you have decided to introduce modern technologies into your enterprise).
Step 7
Advertise your taxi service in the media. Agree with an advertising agency to produce business cards, leaflets, posters.
