How To Organize Your Service Center

Table of contents:

How To Organize Your Service Center
How To Organize Your Service Center

Video: How To Organize Your Service Center

Video: How To Organize Your Service Center
Video: A Guide to Organize Your Workspace – How to Declutter 2024, March
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Services for the repair of household appliances in Russia have specific features, which were not influenced in any way by the fact that the largest manufacturers of these appliances have been operating on the local market for more than a decade, providing their customers with warranty repairs. Even if the workshop is authorized, it functions, most likely, according to the good old handicraft principle, when the master undertakes to perform almost any work.

How to organize your service center
How to organize your service center

It is necessary

  • 1. A room equipped with shelving and roomy furniture;
  • 2. Base of suppliers of spare parts for household appliances (if your center is not authorized);
  • 3. The tool required to work with electrical appliances;
  • 4. Master (or assistant master), telephone operator.

Instructions

Step 1

Decide if you want to work with a specific manufacturer, or if you will not limit yourself to sticking to one brand. This choice is often not worth it for experienced craftsmen - a narrow specialization simply does not pay off, and direct cooperation with the company takes place on terms that are unfavorable for you. That is why not all manufacturers have authorized service centers, some of them are content with an agreement with a small workshop somewhere on the outskirts of the city.

Step 2

Organize a "base" for your service center, where you will be able to receive calls and answer customer questions. You need to maintain a relative order in the room so that spare parts for the household appliances that you intend to repair are not lost. This is especially important if you plan to repair a wide variety of devices - you should try to avoid clutter in work and utility rooms as much as possible.

Step 3

Find as many "one-stop" suppliers of spare parts for a wide variety of household appliances and compile their database. How quickly you can find the part you need depends on how quickly you complete the order. And in a competitive environment of several service centers specializing in the repair of household appliances, this will be a weighty argument in your favor.

Step 4

Get the tool that you might need in your work (most workshops make do with something that can be easily found in any garage). An experienced craftsman who will work for you knows perfectly well what he needs and will tell you about it. And the owner of the workshop, as a rule, is himself one of its masters. It remains only to decide who will perform the function of the telephone operator - in order not to be distracted from the work ourselves, this can be entrusted to one of the female relatives.

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