Many companies and individuals invest additional funds in service centers that help customers with various issues and problems over the phone and over the Internet. Having your own service center can be a very profitable venture.
Instructions
Step 1
Consider the similarities and differences between the main types of service center (home, outsourced, corporate). Decide which one best suits your company's needs. Create a business plan. Describe in order the goals of your business, financial needs, logistics and staffing.
Step 2
Define your company's strategy and the methods you will use to measure performance, customer service, and customer satisfaction. Arrange with a third party company to provide services to control these aspects of your company. This will help provide long-term benefits.
Step 3
Get the capital you need to start a business. Plan your entire budget in advance. If you are unable to provide funds from your own pocket, contact banks and government-sponsored agencies for a loan. You can also get capital from closer sources like relatives or friends.
Step 4
Obtain the required licenses and permits. Find out where you need to go in your place of residence to do this. Often the registration procedure is carried out via the Internet.
Step 5
Choose a suitable location. Purchase and install office equipment. Set up secure Internet access and telephone communications. Contact private contractors for assistance with equipment setup.
Step 6
Start looking for clients. There are several proven ways to attract new customers to this business. One of them is developing relationships with people in leadership positions. Many cities organize special events hosted by local chambers of commerce and industry. This is where you can find your future audience.
