The relationship between the seller and the buyer is governed by the Federal Law "On the Protection of Consumer Rights" According to it, you have the right to return almost any product. As a consumer, you need to know how to get a refund for your purchase in order to enjoy your full legal rights.
Instructions
Step 1
You can return both defective and good quality goods. In the second case, the only limitation will be the fact that a technically complex product is mentioned in the list No. 55 of non-food products that cannot be exchanged or returned. These include household electrical appliances, photographic and video equipment, electronic toys, etc. If such goods do not have serious malfunctions, you can only have them repaired under warranty.
Step 2
However, if a technically complex product has significant technical defects and does not fulfill its functions, is under warranty repair for a total of more than 30 days, you can return the money for it by writing a statement to the store director.
Step 3
The rest of the quality goods that are not included in the mentioned list, you can return to the seller not because you no longer like them, but only for several reasons: dimensions, style, colors or equipment did not suit. According to the law, the seller must in this case replace the product with a more suitable one and recalculate its value. But in the event that from the models offered to you for replacement did not fit, the money must be returned to you.
Step 4
You must return the money for the purchase of inappropriate quality in accordance with Art. 4 laws. It says that the seller is obliged to provide the buyer with only good quality goods. It is this article that you need to refer to when you write an application addressed to the store director with a request to return your money.
Step 5
Separately, mention should be made of mobile phones, which, based on the provisions of Art. 18 of the law are not technically complex products. You have the right to demand a replacement, and, in the absence of a model similar in price and quality, and a refund during the entire warranty period. And it is 2 years for phones. Even if there are hidden defects that can only be discovered during operation, if you did not download third-party software to the phone, ask for a refund in the store where it was purchased.
