Persons who are temporarily absent from the place of residence, that is, those who do not use the services: gas, cold and hot water, electricity and sanitation, have the right to receive a recalculation of utilities. Such services are calculated according to consumption standards. A decrease in the cost of services occurs if the consumer has been absent for at least five days. To recalculate, you need:
Instructions
Step 1
Collect documents confirming the time of absence. The list of documents is not closed, it can be: a travel certificate with marks of arrival and departure, a foreign passport with a stamp on leaving and entering the Russian Federation, a certificate of being in a medical institution, travel tickets, and others. The number of days of absence includes the days of departure and arrival.
Step 2
Submit a written application to the managing organization with a request for recalculation. This must be done within a month from the date of return. In the presence of metering devices (meters for hot, cold water, gas), payment is made for the actually consumed amount.
Step 3
The housing organization itself makes a decrease in the accrued amounts within five days from the date of receipt of the application. The cleared receipt will be sent in the next billing period (month). The decrease in the cost of services is made in proportion to the number of days of absence.
Step 4
The consumer has the right to submit a demand to reduce the cost of services due to inadequate quality of services or with interruptions exceeding the established ones.
