Russia has a set of laws protecting consumer rights. The heads and managers of outlets are well aware of him, but they still continue to break the rules. For example, handing in your shoes back to the store can sometimes be difficult. But nothing is impossible, be sure of yourself and fight for the rights given by law.
Instructions
Step 1
Within two weeks, you can return your shoes to the store without any explanation. This period is given by law in order for you to understand whether the shoes suit you or not, whether it squeezes when walking, etc. Even if you just missed the color or you don't like the model, take the pair back to the store.
Step 2
The absence of a sales receipt does not constitute a refusal to return an unsuitable shoe. If the seller doesn't want to help you, call the manager. If the manager refuses to accept the shoes back, write an application addressed to the store director with a request to return the money for the purchased goods. Such claims are processed within 14 business days. Make two statements so that in case of refusal you can contact Rospotrebnadzor.
Step 3
Feel free to assert your rights. The shoes have a warranty period, and if the shoes are torn or the sole has come off before it expires, return the goods back. At the same time, sellers very often refuse to accept, referring to the fact that the warranty period is considered from the moment of sale, and it has already passed. This is not true. The warranty period starts from the first day of the season for which the product is intended. For example, if you bought your winter shoes in June, the warranty period for them starts in November. Tell the seller about it.
Step 4
Usually, if you start to defend your rights, the representatives of the outlet prefer not to argue and return the money for the goods. If this does not happen, write a claim in the complaint book and call Rospotrebnadzor. There, your complaint will be recorded and the inspector will be sent to an unscrupulous outlet. If he discovers violations, the store will be fined. In addition, the inspector will oblige the store management to return the money to you for the goods.
