With the arrival of spring, the time has come for everyone to shop. The first warm rays of the sun transform nature, hinting to people that it would be nice for them to be transformed. Now is the time to buy a spring jacket, but the purchase is not always a joy and not everyone knows what to do if the jacket turns out to be unsuitable in size or shows a hidden marriage upon arrival home.
It is necessary
The purchased jacket, the whole package, all the labels and price tags, the receipt
Instructions
Step 1
Before going to the store in a belligerent mood, you need to understand your rights. You can return the item to the store if you have not worn it at all, and no more than two weeks have passed since the purchase. In this case, the jacket must fully preserve consumer properties, presentation, all labels and seals. A receipt must also be kept confirming the fact and time of purchase.
Step 2
After making a purchase and coming home, never destroy the packaging, do not rip off sticker labels, etc., until you are sure that the quality of the goods is satisfactory to you (if something is not allowed to you in the store). Remember that if you bring a product that has already been in use to the store of a disliked one, then you will be denied a return on a completely legal basis. And do not delay returning the jacket if you understand that you liked it in the store, but at home it turned out to be “big”. If the jacket is not defective, you only have 14 days to return it. If the item is defective, then you have up to 2 years to return.
Step 3
Tune in to the fact that 8 out of 10 stores will first try to refuse you to take your jacket back. They can refer to the internal rules of the store, which say, "We do not accept clothes back." Get ready for the fact that even if you ask to call the manager and an important person comes with a badge, you will hear the same from him. But do not despair, the law is most likely on your side, and in the end you will be able to get your money back for a bad purchase.
Step 4
Talk to the seller, ask him to understand you "humanly". If the jacket is new, then, in fact, the store will not lose anything from accepting it from you. But if in this case the store will refuse you, then carefully hint at litigation, because the law is on your side. No store needs courts that affect product quality and service.
Step 5
If the sellers do not return money for the purchase in any way, then write a written statement to the store director, in which indicate the reason for the return and describe the actions of the sellers. At the end of the application, leave your contact details and attach a photocopy of your receipt. If the management of the store cares about their reputation, they will call you shortly and invite you to return the jacket.
Step 6
Go to court if the store stubbornly refuses to accept the jacket. The fact is that many dishonest sellers, for whom the main thing is to "shove" the goods to the buyer, are sure that no one will go to court because of the jacket. If all the requirements for the return on your part are met, then you will be successful in court. The main thing is not to give up and defend your rights to the end.
