You can unblock Sberbank Business Online yourself only if you lose your password. In all other cases, it is mandatory to visit the branch where the contract was drawn up. There are situations when it is impossible to regain control of your personal account.
Sberbank is the largest financial institution serving a huge segment of legal entities. One of the demanded areas is the Sberbank Business system. It allows users to perform a number of operations online. This makes it possible to:
- control cash flows;
- cooperate with banking divisions;
- send payment documents;
- use additional banking products.
There are several options for blocking an account. First you need to find out the reason. It could be auto-blocking. This situation occurs when the client makes several errors when entering data at the entrance. The second situation - blocking occurs at the initiative of another subject registered in the system. The account may also be deactivated due to the expiration of the profile's maintenance period.
How to unblock the service?
First, call the counseling center for details from a bank employee. In any case, the user will have to turn to professionals for help, since in most cases it will not be possible to unblock the service on his own. When you call the call center, you will need to go through verification. To do this, you will need to name your date of birth, a secret word.
In what cases is it possible to remove access restrictions on your own?
This is possible in situations where the login password is lost, but the login is known. Open your account login page, click "Forgot your password?" Enter your username and symbols with a picture. A letter will be sent to your e-mail box, which should be read. You will only need to remember the code word to complete the self-recovery to your account.
Unlocking with a bank
It will not do without the help of a financial institution in all other cases. Visit the branch of the bank where the service agreement was concluded. In it, write a statement to restore access. You must take your passport and documents confirming the registration in the system with you. The manager will unblock the entrance and, if necessary, will issue a new password.
Please note that this system does not provide a quick recovery with a short message. In this way, the bank protects the company's assets from the actions of intruders.
It will not be possible to restore the work of the cabinet in a situation if the organization's cooperation with Sberbank has been terminated. In this case, the bank itself blocks access in accordance with the conditions specified in the agreement.
If for some reason you cannot visit a branch of a financial institution, you can write an email to Sberbank or use the feedback form on the official website.
