Telephone sales have become very developed and popular. This is a relatively inexpensive and effective way of selling goods. It will not be difficult to bring skill in such a matter to perfection.
Communication script
The big plus of phone sales is that no one can see you. This does not mean that you need to sell in a robe or T-shirt. You can just get yourself some cheat sheets. Create a communication script. Write down all sorts of turns in the development of the situation. And be always ready, even with the most tricky answers to your question. Your voice should sound soft and convincing. If you have a problem with diction, then you should change jobs or get serious about your pronunciation. The buyer, raising the phone, should hear the confident seller.
Knowledge of the product
If you do not know what you are presenting, then you will never sell such a thing. Learn everything you can and cannot about the product. Memorize the most frequently asked questions and the answers to them. The buyer should get the impression that he is not talking to the sales manager, but the manufacturer of the product itself. Let your knowledge be a pleasant surprise.
Smile and kindness
The client on the other end of the phone does not see you, but he clearly hears your intonation. Good mood, positive attitude, friendliness and smile, do not miss anything during the presentation. Be kind and loving. Then you set the buyer up for positive emotions, and most likely he will be inclined to buy.
The quantity matters
The more calls you make during the day, the more likely you are to find the right customer. Two percent of transactions are concluded after the first contact. If the client is not immediately ready and cannot decide, he will need to call back. After the second contact, another three percent of transactions are concluded. There are also clients who need to call five or fifteen times so that they are "ripe" for a deal. Be prepared for rejection. Their number is also an indicator. But don't give up.
The ability to listen
In effective phone sales, listening is an important skill. Why listen if you are selling and presenting, so you probably thought? If the client does not want to ask or clarify anything, then present your product to your health further. But if he has a question, then do not interrupt him in any case, even if it is not according to the script. Listen, let me talk, and only then answer. Ask leading questions, many clients love this. Even if the questions are not on the topic of your product - do not be embarrassed. Make it clear to the client that you are ready to talk to him about anything, and then, in turn, the client will understand that he is important to you and will most likely buy your product.
