Many people, when applying for a credit or debit card, at the suggestion of employees of a financial institution, connect to the "Mobile Bank" service. This means that you can receive information about your account status and card transactions to your mobile phone. Despite the convenience of this service, you may need to disable it, for example, due to a number change or if you no longer want to pay for mobile banking services. How can this be done?
It is necessary
- - passport;
- - your bank account number or card.
Instructions
Step 1
If your bank provides Internet banking services, you can disable Mobile Banking directly on its website. To do this, go to your bank's website, open the "Internet Bank" section, enter your username and password that were given to you along with the account service agreement. Then select the "Mobile Bank" section in the offered menu and refuse this service, following the instructions on the website. After the service is deactivated, the fee will not be charged from you starting from the next month.
Step 2
If you do not have an Internet bank, try deactivating the service by phone. To do this, find the phone number of the bank's contact center on the website or in your account service agreement. Some banks also indicate this phone number on a plastic card. Then call the bank from your cell phone. Follow the instructions of the voice menu and the service will be deactivated. Have your passport ready, as you may need to give its series and number. Also, the contract and card number may be useful to you.
Step 3
If disconnection by phone is not possible, come to the bank branch in person. Take your passport, service agreement or bank card with you. Go to the teller and fill out an application to disconnect the service. For this you will be given a special form. After filling in, put the number and signature.
Step 4
If there is a long queue for specialists at a bank branch, you can turn off Mobile Bank using self-service terminals. This is possible, for example, at Sberbank. To do this, you will need to provide your account number and mobile phone number.
