The Mobile Bank service is actively offered to all Sberbank clients. Convenient for some "Mobile Bank" turns out to be completely unnecessary for others. In order not to pay money for a service that you do not use, you need to refuse it on time.
Instructions
Step 1
You can cancel the Mobile Bank even when the card is issued. To do this, it is enough to tick the appropriate box in the application form. If you accidentally missed this point, that's okay. The first month the service is provided free of charge, and if you manage to turn it off within 30 days from the date of receiving the card, you will not lose anything.
Step 2
Contact the Sberbank branch. At the same time, it is not at all necessary to go to the exact branch where you issued the card. To apply for deactivation of the "Mobile Bank" service, you must have a passport and a plastic card registration agreement or the card itself. The service must be deactivated within 3 business days. A corresponding notification will be sent to your phone.
Step 3
Call one of the Sberbank customer support numbers. Numbers in Moscow: +7 (495) 500-00-05, +7 (495) 788-92-72. You can call these numbers at any time - the service works around the clock. Please note that the call must be made exactly from the number to which the Mobile Bank is registered. The operator can clarify your passport details, card number or contract number. The service will also be disabled within 3 working days, and you will receive a notification to the phone number linked to the card.
Step 4
Use the Sberbank terminal. To do this, just insert the card into the terminal and go to the appropriate menu item: "Disable Mobile Banking". Follow the instructions on the screen carefully and wait for your application to be accepted. Within 3 working days, a message will be sent to your phone about the successful disconnection of the service.
