If it is necessary to buy a product in an online store, buyers may have fears of becoming a victim of deception, so many people prefer to pay for the purchase upon receipt. This payment method is called cash on delivery.
What is cash on delivery
Most remote retailers, seeking to attract customers, make certain concessions and agree to sell goods with payment upon receipt. In this case, they bear a certain risk and may incur losses if the customer refuses to make a purchase at the last moment. The buyer, on the other hand, when making such a purchase is protected from unscrupulous sellers, so even the most cautious and distrustful people can order goods by cash on delivery through the Russian Post, without risking anything.
The contents of the parcel will remain intact until the owner receives it, and the Post employees will not be able to determine what is in it. You can order goods on the website of the online store or on a regular postal form. In the appropriate window, you must make a note that the shipment will be paid for upon receipt.
In order not to be at a loss, the company often includes a certain percentage in the cost of such a product to cover the possible return of an unclaimed product. This may be associated with a higher price for COD items. Also, the company has the right to introduce additional restrictions on the categories of goods, the amount of the order, the place of residence of the addressee. As a rule, the cost of cash on delivery usually includes the price of the goods and the cost of its delivery to the addressee, it is possible to place an order by cash on delivery through the Russian Post only within the territory of the Russian Federation.
How to receive a parcel sent by cash on delivery
If the order was placed on the website of the online store, its administration informs the client about the status of the order by SMS. At the time of departure, an identification number of the parcel is generated on the Russian Post website, by which you can track its location and current state. To do this, you need to go to the official website of the Russian Post and enter the desired number in the proposed field.
Upon the arrival of the parcel at the place of delivery, the buyer receives a notification, which indicates the address of the post office, where you need to appear with an identity card. Upon receipt of the parcel, you must fill out a receipt and sign for receipt. Payment for goods and delivery is made at the same time.
To insure yourself against marriage, you should open the parcel in the presence of a postal employee. If a poor-quality product is found, you need to make a claim, ask the Post Office employee to sign, send a letter to the sender and demand compensation from him. By law, within 14 days from the date of receipt of the goods, it can be returned to the seller.
