According to the law "On Protection of Consumer Rights", a buyer who has purchased a defective, low-quality product has the right to return his money. For this, a claim is drawn up addressed to the director of the store, chain of stores. The seller makes an examination, according to the results of which the amount paid for the goods is returned.
It is necessary
- - Law on Consumer Protection";
- - a receipt for the goods;
- - warranty card for the goods;
- - claim form;
- - passport.
Instructions
Step 1
The legislation of the Russian Federation approved a list of types of goods for which a refund is possible. These are technically complex products, which include: refrigerators, automatic washing machines, snowmobiles, motorcycles, boats, yachts and others. That is, if a breakdown of such goods is found, you have the right to terminate the contract with the seller and return the money paid for them.
Step 2
Resolutions of the Government of the Russian Federation No. 81, 1222 approved a list of goods that cannot be returned to the store. These are animals, plants, household chemicals, household furniture and more.
Step 3
Please note that it is your responsibility to properly operate the purchased non-food products. Read all rules under operating conditions. If you have not broken them, proceed to documenting. Make a claim addressed to the director of the store, chain of stores. Attach to it a copy of the sales (cash) receipt, warranty card. Please note that the warranty period for the product is indicated on the coupon. On refrigerators, washing machines, it is usually in the region of three years. When buying a product, sellers often offer an additional guarantee. When purchasing it, the term is extended for another year or more. For individual sets of products, the warranty may differ from the warranty period for the product itself.
Step 4
The product with all the equipment received upon purchase, bring the claim with the package of documents personally to the store. Ask your copy to put a mark on the acceptance of the claim, leave another copy with the seller.
Step 5
If the seller refuses to accept your claim, send the documents by registered mail, make a note that the postman will notify you of the delivery of the sent documentation. You have the right to send a claim via the Internet, telegraph.
Step 6
After 10 days from the date of receipt of the claim, the seller is obliged to return the money to you for low-quality, defective goods. The malfunction of technically complex goods is confirmed by an expert examination. It must be carried out by the store. It is advisable for you to be present during the examination. Since there are many tricks, tricks that enterprises go to in order not to return money.
Step 7
If the seller refuses to conduct an examination of a low-quality, defective product, contact the specialists who establish the cause of the product malfunction. With the results of the examination, a check for payment for such services, come to the company where the goods were purchased. The store will reimburse the cost of the examination of the purchased goods.
Step 8
If the seller of the product does not take any action, contact the consumer protection authorities. Explain the whole situation to the staff of this service. Rospotrebnadzor employees will tell you what you need to do to get your money back.
Step 9
Go to court. Write a statement of claim. Attach documentary evidence of your innocence to it. This is a claim dated at the time of its preparation, a copy of the payment receipt for the goods, for the examination (if it was carried out at your expense), a copy of the warranty card, faulty goods. The evidence base will still serve as a mark on the claim or a notice of delivery to the seller. A court order will oblige you to forcibly pay you money along with a forfeit.
