With the ongoing reform of communal services, the former housing departments and DEZs were renamed into management companies. Unfortunately, only some of them began to work better, the rest were negligent in their duties, and continue to do so. But the owners of residential premises have rights that you need to be able to use.
Instructions
Step 1
All relations between residents and the management company are regulated by the Housing Code of the Russian Federation, as well as other Federal Laws and regulations. Thanks to these documents, you can find out, for example, how many times a staircase should be cleaned, after what time cosmetic and major repairs are made, as well as other subtleties. In addition, before concluding an agreement with tenants, the utility company must provide the amount of work for which tenants will pay.
Step 2
Thanks to the information received, you can arrange a meeting of residents of the house, at which you decide what work needs to be done in the house. At the general meeting, a protocol should be kept, in which the secretary of the meeting indicates how many people are for the work, and how many are against. This document is signed by all members of the meeting and submitted to the head of the management company.
Step 3
If within 10 days the management company did not respond, or did not invite the tenants of the house for a conversation, then you can contact the controlling organizations. These include: the department under the city administration for control over management companies, the city prosecutor's office.
Step 4
You can apply both orally and in writing. When verbally, for example by phone, you need to give your full name and the whole essence of the question. Such a message must be entered in the register of citizens' applications, after which a check will be carried out. According to the Law, the term for consideration of a complaint should not exceed 30 days.
Step 5
When all the options have been passed and tried, it is worth going to court with a statement of claim. If you do not have the necessary knowledge to write a statement of claim, seek the help of a lawyer. In many cities there are public human rights centers, where all consultations are free.
