The main rule of the seller is to understand why you are offering this or that product. For example, a customer's nails are peeling, and you are selling a product for the care and restoration of the nail plate, thereby selling him a solution to the problem. A huge number of firms specialize in this type of activity, improving and improving their skills every day.
Instructions
Step 1
Optimists always achieve high percentages of sales as opposed to pessimists. How you feel about yourself is totally reflected in how people feel about you. If you are dissatisfied with something and you are in a bad mood, then the buyers who come to you to solve problems also spoil the mood, and your sale naturally depends on this.
Step 2
When a customer walks into a store and sees a smiling salesperson, his mood improves. When he has acquired what he needs and received the maximum information, he is satisfied and he has a desire to return to this store again. If he enters the store and sees a displeased face, then he, accordingly, will also have such a state, and there can be no question of any purchases. The next time, before entering such a store, he will think about whether it is worth it.
Step 3
The buyer must be listened to and in no case interrupted by inserting the words: "Yes, I understand, I know what you need." Listen to the end, and then offer him a solution to the problem. If a person is interested in some thing, but for some reason it does not suit him or it has some flaws, do not be afraid to tell the buyer about this and be sure to offer another thing in return. The buyer will be imbued with confidence and, naturally, will look at the thing that you offered him instead of the previous one.
Step 4
Before selling products, be sure to study their assortment, availability and for what purposes this or that product is used. Then, when the buyer asks you a question that interests him, you do not have to climb the shelves and read the instructions on the question for a long time. During this time, the buyer may change his mind about purchasing the product.
Step 5
Make your store as convenient as possible. Make the customer want to come back to him again so that the shopping process is enjoyable. For example, you can hang a small TV in the hall, turn on quiet calm music, if it's hot outside, you can buy an air conditioner, put a table for children with small games, then they will not distract parents from the shopping process, and adults will not have a desire to leave as soon as possible. score.
