The time of scarcity is over. Food, clothing and appliances are sold in a wide variety of stores, but some vendors still communicate with customers as if their outlet is the only one in the city. And buyers had a choice. If they don't like the service, they will go elsewhere. Therefore, a seller who wants to make money in new conditions must learn the new laws of working with a client.
Instructions
Step 1
Be attentive to the client. Set aside extraneous matters (phone, computer, icq, etc.) and say hello to the person who opened the door to your store. Do not annoy the client with offers of help. Saying hello, you already make it clear that you are there and ready to help him.
Step 2
Smile. This is a must for a successful seller. Remember: the smile must be genuine.
Step 3
Be kind. Often behind the withdrawal or aggressiveness of the client, shyness, self-doubt, etc. are hidden. Be open, approach each potential buyer informally, look for your own method of conducting a conversation. As a result of your conversation, the person will be satisfied with his purchase, and in the future he will become your regular customer.
Step 4
Accept the client for who they are. Do not try to fix it, let the clergy or psychologists do it. Your task: to serve a specific person. The client can be very knowledgeable about the product you are offering, or be an absolute cheerleader. The main thing is that he is satisfied. Therefore, do not look down on the buyer if he asks a question, the answer to which seems obvious to you. Don't get annoyed. Showing negative feelings will not do you well.
Step 5
Take care of the client. He should be comfortable in your store, only in this case he will want to come to you again. Think of every person who comes to you as a trickle of money. One harsh word, a contemptuous glance, or an imposed purchase, and a trickle of money will change the course.
Step 6
Be professional. You should know your product as well as you can.
