Holders of debit or credit cards, as well as users of other banking services, have the opportunity to call Sberbank free of charge to get an answer to their question. There are several numbers that you can call in different situations.
Instructions
Step 1
You can call Sberbank free of charge at the single Russian number 8- (800) -555-55-50, which operates throughout Russia and can be dialed from both a mobile and a landline phone. As soon as the connection is established, you will find yourself in the voice menu, where you will be offered to choose one of the following items: card blocking, balance check, products and services for individuals, products and services for legal entities and the "Thank you" program. To connect with the Sberbank operator directly, press the "0" key.
Step 2
Holders of Sberbank personal cards can also call one of the following numbers free of charge: 8- (800) -200-3-747, + 7- (495) -788-92-72 and + 7- (495) -500-00- 05. This should be done when it is necessary to obtain information about the spending limit of the card or for urgent blocking of the account in case of loss of the card. Also, in case of loss or theft of the card, as well as suspicion of using it by fraudsters, dial + 7- (495) -544-45-45 or + 7- (495) -788-92-77.
Step 3
To call Sberbank free of charge from a mobile phone, dial the short number 900. This service is available to subscribers of MTS, Megafon and Beeline operators in Russia. In this case, it is necessary that the number from which the call is made be linked to the client's account (information about this is indicated in the agreement with the bank). After dialing the number, you will be taken to the same voice menu as in the case of 555-55-50.
Step 4
You can call Sberbank outside Russia at + 7- (495) -500-55-50. In this case, the cost of this call will depend on your current mobile tariff. In some cases the call will cost you free of charge, while in others it will be treated as a regular incoming call. You can check this information with your mobile operator.
Step 5
If you have a non-urgent question, try contacting Sberbank through a special form on the official website. To do this, scroll down the main page and follow the link "Feedback". Click on the "Write to us" button. Fill in the proposed fields, indicating your full name, region, branch serving you, as well as the essence of the question. Next, choose a way to receive an answer, for example, by e-mail or SMS and send a question. You will receive a response within a few business days.
