There are various ways to change your phone number at Sberbank Online. This operation is most often necessary to bind a new mobile number to the card in order to perform various banking operations, as well as to be able to use all Sberbank services again.
How to change the phone number in Sberbank Online through your personal account
Most clients are interested in how to change their number in Sberbank Online by logging into their personal account. This website really allows you to connect and disconnect various bank services, but not all of this can be done with your own hands. If you enter your personal account by entering your username and password, then first you should see which mobile number is active at the moment. This can be done through the user options menu. The settings on the page that opens allow you to choose for which operations the number can be used, but you cannot change it here.
Pay attention to the bottom of the page, where the contact number for contacting the Sberbank support service is indicated: 8-800-555-555-0, which is free for all categories of citizens. Call him and wait for the connection with the operator. Inform that you want to change the phone number in Sberbank Online and name the new mobile number. To confirm the identity, the operator can request a code word (it can be selected or changed only at the bank branches). After that, the number will change, which will subsequently be displayed in your personal account instead of the old one.
How to change the phone number in Sberbank Online if the old number is lost
In case of losing the old number, of course, it will not work to change the phone number in Sberbank Online through your personal account, since it will not be possible to log in with the input of the verification code sent via SMS. Most likely, changing the number by contacting the support service on the 8-800-555-555-0 line will also not work (although you can still contact here for reference information), since the old number may be needed to carry out the final stage of the procedure.
If you lose the main number linked to your card, mobile bank and Sberbank Online service, you must contact any nearest Sberbank branch. The employees of the institution will first disconnect all services from the old phone, and the client will be asked to draw up an application for connecting Sberbank services to the new mobile number. This procedure is performed immediately and does not require additional time. Do not forget to bring your passport and mobile phone with an active SIM card, which you plan to use in the future.
