The ability to communicate correctly with clients makes an employee irreplaceable and highly effective. A true master of negotiations is always in demand and has a lot of job offers. Such employees are valued and offered career growth; the success of the company as a whole largely depends on them.
Few managers are naturally gifted with this art, most simply mastered this science and use it successfully.
It is necessary
- Observation
- Competence
- The desire to communicate in a positive way
Instructions
Step 1
Make it a rule to demonstrate to the client that you are open, kind and confident that you can find the best solution to his problem.
Even if you are on the phone, smile, your opponent will feel it.
Step 2
Show genuine interest in the other person.
Be careful, try to communicate in his language (use images he understands, use his terminology), and do not forget to demonstrate your professional competence.
Address your opponent by first name and patronymic, not allowing yourself to be familiar or vague.
Make it clear that you are on his side and try to help him.
Step 3
Offer him solutions to his problem, so that the opponent is sure - this is the best of all the proposed options.
