You can return money for early booking upon application, through the court. Less hassle for those who have taken out cancellation insurance. Depending on the date of submission of the application and the reason, you can return either the entire amount or part of it.
For many people who decide to save on vacation, buying a package a few months before the trip is an excellent option. Early booking allows you not only to buy tickets at discounted prices, but also pay for a hotel room at a better price. If for some reason the trip is canceled, the travel agency employees are obliged to return all the money that has not yet been sent to the service providers.
In what situations is the full refund made?
You can return the money in full if:
- The trip is postponed for objective reasons. These include the outbreak of hostilities in the country where the resort is located, an outbreak of a dangerous disease occurred, the Foreign Ministry and Rostourism reported about the danger of staying in the selected country.
- In case of bankruptcy of a tour operator or travel agency. The refund is made by the company that has insured the agency's civil liability.
A child's illness is a valid reason. In this case, you can return the full amount, but it is imperative to confirm the presence of a serious illness with certificates
If the cancellation of the voucher is due to personal reasons, then in most cases only a part of the amount can be refunded. The contract usually indicates what percentage of the cost will be received by a person who decides to change their plans. This figure is variable and depends on the circulation period. Experts recommend that you finally decide on your plans a month before the trip.
How to get money back from a travel agency?
If you have chosen a travel agency with a good reputation, it is enough to contact it with a written statement, which indicates the reasons and the requirement to return the money within ten days. The latter is standard, but the client can choose any other time intervals. For the specified time, the agency must fully prepare the documents for the monetary transactions already carried out.
Please note: the application is written in two copies. Each must have a stamp, date and signature of acceptance for consideration. If the manager refuses to accept or put stamps, then the application, together with the claim, is sent to the legal address of the travel agency with a list of investments and notification of receipt.
Returning money through court
If a refusal to provide a report or a refund is received, then further issues are resolved in court. Up to this point, it is recommended to write a pre-trial claim. It should describe in detail the current situation, provide links to the law, indicate how much, in your opinion, should be paid in rubles or dollars. The latter is possible only if you had to book the tour in foreign currency.
If it came to court:
- sign the statement of claim to terminate the contract;
- if you wish, request the payment of compensation for non-pecuniary damage;
- collect all documents signed by the travel agency and forms for payment of services.
If the amount to be paid is less than 50 thousand rubles, then the case is considered in the magistrates' court. If more money has been spent, then the consideration takes place in the district court.
How to protect your interests at the stage of buying a tour package?
The likelihood of getting the funds back will be easier if you take out cancellation insurance. In this case, it will be possible to try to get the money back even the day before the expected departure. But the insurance does not apply if a person simply changes his mind about having a rest. A prerequisite will be the provision of documentary evidence of the objective reason.
Large tour operators always recommend making insurance in advance, but insurance companies themselves seek to reduce business risks and costs, so the conditions are prescribed so that most of the risks are not their responsibility. Therefore, the choice of an insurer must also be approached with maximum responsibility. Today, companies are popular that allow you to draw up an agreement online. This makes it possible to read all conditions in a relaxed atmosphere.
In conclusion, we note that the law makes it possible, when refunding money for a voucher, to cancel the contract or demand its change. The latter is possible if you need to postpone the trip to other dates or renew the contract for a different number of tourists.
