PayPal is a payment system with a well-designed buyer protection system. It allows you to return funds if the product was never sent by the seller or if the order does not meet the requirements. Participation in the program is free. Claims and disputes are resolved through a special center.
PayPal has a sophisticated and well-designed buyer protection system. Thanks to her, you can solve the problems that have arisen, contact the seller and return the money spent if the goods ordered via the Internet have not been received. The program also covers certain types of intangible goods, for example, e-tickets and downloads, and is relevant in situations where the sent order does not match the description.
Features of protecting the interests of the buyer
PayPal guarantees protection if an item is not delivered. You may be paid a refund for a pair of shoes, concert tickets. If the product is received, but does not fit in size, you can return it and reimburse the cost of transportation.
The Buyer Protection Program does not apply to situations where you simply do not like the product. Exceptions are vehicles, custom orders and advertisements.
Protection conditions:
- the full cost is reimbursed in a lump sum;
- the buyer can take the chance and open a dispute within 180 calendar days from the date of payment;
- the dispute, if necessary, is translated into a claim within 20 days from the date of opening.
The rules state that the buyer cannot leave several complaints-applications for the same payment.
Buyers are protected if PayPal's payment system was used when making a payment. In this case, it is necessary to prove that the funds were not mistakenly sent to a third party for the order. To do this, clarify the presence of interaction with the seller at the email address specified in the description of the lot.
How to make a claim and basic steps to protect a buyer
To file a claim, you must visit the PayPal Resolution Center. In the menu that opens, select the most suitable transaction and the nature of the problem. It remains only to wait for the seller's response. He may answer you, send you additional materials for the proceedings, or make a partial refund of the amount paid.
If the claim is considered in favor of the buyer, the issue of a refund is resolved. this is usually desired on a PayPal payment card. The protection program is absolutely free, so everyone can use it. The user also has the ability to monitor the status of the dispute on the corresponding page.
In conclusion, we note that you can start a dispute at any time, but it is recommended to do this after 7 days from the date of purchase. Most often, it becomes necessary to translate a dispute into a claim if the buyer tried to negotiate with the seller, but did not come to a mutual agreement.
