Not all products sold in stores are of high quality. If you come across just such, you need to return it back and get back the money that you paid.
Instructions
Step 1
If the product you purchased does not meet the mandatory requirements that are provided by law, you have the right to demand a refund, but you must return the purchase within the expiration date or warranty period. If the defects of the goods were discovered after this time, you can demand a refund, however, you will have to prove that the goods were damaged before they came to you.
Step 2
When returning defective goods, remember that the seller has the right to both refund your money and offer alternative options. For example, you can keep a defective product for yourself and receive only part of the money spent on it, or the seller can simply exchange the spoiled item for a new one.
Step 3
In some cases, sellers refuse to return money because the buyer does not have a receipt. Remember that this reason at the legislative level is not a ground for refusing a refund. You can confirm that the purchase was made using the testimony of friends and acquaintances.
Step 4
If you are returning a technically complex product, you must do so within 15 days from the date of purchase. After this period, it will be possible to return such a product only if you find a significant defect in it or if you cannot use it for a month due to troubleshooting. Remember that mobile phones and gadgets are not technically sophisticated products.
Step 5
The seller must return the money to you 10 days after the receipt of the claim. If he does not do this, a daily penalty of 1% of the total value of the goods will be applied to the refund amount. If the seller does not want to return the money and claims that the goods were damaged by you, ask for a quality examination.
Step 6
If the examination of the quality of the goods recognized that the goods were damaged through the fault of the seller, but he still refuses to return the money to you, file a claim. Write a statement about the poor-quality condition of the goods, attach copies of sales receipts and receipts, as well as a warranty card to it, and then send it by registered mail with notification to the store manager. When sending a letter, make sure that an inventory of attachments has been made.
Step 7
The most effective way to get money back for a low-quality product is to go to court. At the same time, you have every right to also demand the payment of a penalty for failure to meet your requirements on time, moral compensation, as well as reimbursement of your expenses for the services of a lawyer.
