Payment terminals are becoming an increasingly common way to pay for various services. The problem may arise if you want to return the money due to a technical error or your own inattention. But here, too, you can hope for a positive solution to your question.
Instructions
Step 1
Determine what the problem is. It depends on who you will turn to for a refund. If the payment was made through the terminal without technical problems, you received a check, for further clarification you will need to contact the organization to which you paid the money. For example, you will need to do this if you have deposited funds into your account, but they have not arrived. A receipt from the payment terminal will help you prove the fact of payment.
Step 2
To cancel a completed payment, call the company to which you sent the money. In some cases, cellular operators and other companies will be able to accommodate you by canceling the transaction. The money can be returned to you either in cash, or, for example, by transferring to your cell phone account, if the payment was planned to be made there.
Step 3
If a problem arose while using the terminal, that is, it did not issue change or a check, reported an error and did not return the money, call the company that installed and operates this equipment. The phone number is usually indicated on the terminal itself. During the call, wait for the operator to answer and explain to him the essence of the problem. Your interlocutor will be able to explain to you what needs to be done in this situation. Most likely, you will need to visit the office of the owner of the terminal for a refund.
Step 4
If the company refuses to compensate you for the damage, you can contact the consumer protection service. It will help you solve the problem without a trial, which in most cases does not make sense because of the small amounts sent through payment terminals.
