When a piggy bank is broken in a family, no one wants to go shopping with a bunch of little things. The question arises: shouldn't we change it for bills? They don't even think about where to do this - and go straight to Sberbank.
What can be done with little things
Usually, the small change obtained from the piggy bank can be spent in the store, paying for the goods by check. However, some cashiers are outraged by refusing to accept coins. But if the product is inexpensive, it is quite possible to offer the outlet and such payment. When a citizen has his own small business associated with accepting a large number of coins, for example, a vending machine or a toilet, a large amount of cash will accumulate daily, and in coins of a small denomination.
When such an amount is brought to Sberbank, the tellers there also do not show much love for the recounting job they offer. They may refuse, but they may also exchange coins for paper banknotes.
They really do not want to count for a long time, in fact, a small amount.
If the exchange is not carried out directly, there remains the option of opening a deposit and crediting this amount in small change to it with the subsequent withdrawal of funds.
Obligations of Sberbank employees to exchange coins for banknotes
Sberbank has quite extensive obligations to its clients, however, the operation of exchanging coins for paper money is not officially spelled out in any Charters. Likewise, it does not appear in the list of services provided to customers. If it is profitable to issue loans to employees and management of Sberbank, then it is not possible to carry out such exchange operations.
But not everything is so bad, in a number of cases employees themselves will gladly exchange coins for banknotes for the client, since tellers need small change for change and change, and it is often in short supply. Also sellers of neighboring outlets come here, who need a change. In this case, an exchange follows, and almost followed by a reverse exchange.
Sometimes a Sberbank employee can issue a declaration in which the client will be required to register the number of coins in accordance with the face value and sort the money. After the exchange, he will be charged a percentage for the service, which can range from 3% to 30%. If the first digit is acceptable, then the second is unprofitable, and such conditions can be waived.
In this case, the entire amount will be accurately calculated and credited. It will be possible to remove it immediately, only in banknotes.
It would be better to ask for the brought amount to be credited to the account or open a new account, if the citizen does not have one in Sberbank.
Denial of service can also be motivated by the fact that they do not have machines for counting coins. But this fact is not a reason, it is just an excuse for not wanting to work. If, nevertheless, you had to face such an attitude, you can write a complaint, since no one restricted the circulation of coins on the territory of the Russian Federation, and no one canceled the freedom of choice in which coins or banknotes to store savings. And after writing a complaint, negligent employees will be punished 100%, they will have to learn the culture of behavior with the client.
