It is possible to revoke a payment order executed through the Bank-Client system, provided that no more than 10 days have passed since its acceptance by the bank. This can be done using the Bank-Client. A particular credit institution may have its own nuances, but in general, the algorithm of actions is universal.
It is necessary
- - a computer;
- - Internet access;
- - access to the Bank-client.
Instructions
Step 1
Log in to the Bank-Client system. Most often, for this you need to enter a username and password, as well as use an identifier, usually located on an external medium - a flash drive or CD. This key is usually generated on the bank's website when logging into the system for the first time, or it is issued to the client at the office of the credit institution after he has applied to connect to the system.
Step 2
Open the list of orders. Most often, to do this, on the start page of the Bank-client, you need to follow the link leading to the list of documents, and then to the payment orders. In some cases, a direct link leads to the page with a list of documents from the one that opens upon successful authorization in the system.
Step 3
Select the one you want to revoke and click on it with the mouse or open the document in another way provided in the interface of your bank. A common option is to select the desired payment order by clicking the mouse a tick in front of the required document, and then, in the menu for working with the selected payment order, click the appropriate command, for example, to open a payment order or work with it (the option names are different).
Step 4
Open the menu and select the command to revoke the document (the name of this option may differ in different banks). After that, a separate menu or a new page will open for you - for example, for composing a cover letter to the bank.
Step 5
If necessary, fill in a cover letter (most likely, it will be necessary to do this), indicate in it the reason for canceling the payment: for example, the amount or purpose of the payment is incorrectly indicated in the document. If you do not fill out the cover letter, the document will most likely not be able to be submitted to the bank for processing.
Step 6
Complete and save the request by clicking on the appropriate button.
Step 7
Use the commands provided by the system interface to go to the list of requests. Most often, this is a separate link from the general section for working with documents (one level or more above the page of the list of payment orders). In some cases, direct links from other sections may lead to customer requests.
Step 8
Highlight your newly generated request to revoke a payment order by ticking it in the box provided for this, or in another way, depending on the interface of a particular system.
Step 9
Give the command to sign the request and send it to the bank for processing.
Step 10
Check the status change of the revoked payment. If necessary, find out the reason for the refusal to process the request. If these are mistakes made by you, correct them (for this it may be necessary to open the request and enable the editing function, or repeat the work on withdrawing the payment from the very beginning), form the request and submit it for processing again. In case of difficulties, contact the bank for help.
