In everyday life, there are situations in which transport can change its planned route, simply break down or, for some other reason, fail to ensure the appropriate quality of the services provided. How, then, can you get your money back?
Instructions
Step 1
When using public transport (trams, trolleybuses, city buses), in the event of a breakdown, you can use your ticket. To do this, wait for the next serviceable vehicle. The conductor has no right to demand money from you again.
Step 2
In the case of using such a vehicle as a minibus, demand a refund from the driver if the service was not provided in full (you could not, for reasons beyond your control, get to your final destination).
Step 3
If the driver of the bus or minibus refuses to refund your fare, write down the driver's details (vehicle number). Apply with a claim to the head office of the carrier company, in which the given driver of the vehicle is registered for work (verbally or in writing) and demand a refund for the trip.
Step 4
Write an application for reimbursement of money spent on travel and register it at the office of the carrier company. In case of refusal, please contact the Consumer Protection Agency with a corresponding statement. Attach to your application the ticket that you purchased for travel in this transport.
Step 5
The final instance, if the carrier company does not satisfy your claims, will be the court. Write in accordance with the submitted form an application to the court against the carrier company, indicating all the necessary details (your own and that of the carrier company or directly the driver of the vehicle), clearly state the claim and confirm the fact of violation with evidence.
