It is possible to return money from a travel agency, but this process is quite complicated and long, and it will largely depend on a number of factors: the travel company itself, the availability of legal support, the adequacy of the grounds and evidence presented for the refund and the judge's favor.
Instructions
Step 1
Make sure that an agreement has been entered into between you (as a client) and the relevant travel company (firm). If there is no contract, even if there is a cash receipt, which must be issued to you after payment of certain services, you will not be able to demand a return of a certain amount of money spent from the travel company.
Step 2
Contact directly the office of the travel company, presenting them your claims, which must be substantiated, supported by evidence.
Step 3
Write a statement addressed to the director of the travel company, in which you indicate the reason why you want to receive money from the travel company. Be sure to register this document with the secretary as incoming. Be sure to keep a copy.
Step 4
If the travel company refuses to solve the problem peacefully and pay you a certain amount of money, notify the management of the travel company about your intentions to contact government agencies.
Step 5
Draw up and file an appropriate complaint with the government service, it can be the "Consumer Rights Protection Department" or the "State Tourism Service".
Step 6
Draw up and file a claim against the travel company in court. To draw up the correct statement of claim, which will be based on the legal norms of modern legislation, use the consulting services of a lawyer or do it yourself if you feel competent in this matter. In the application, indicate all the details of the travel company, clearly state your claims and justify them. Attend all court hearings regarding your case, so you show an interest in ending the situation.
