A hotline is a specialized telephone number that serves a whole department of telephone operators who answer questions from subscribers. This service is an outlet for those businessmen who, for example, have to take a large number of orders for their goods.
It is necessary
- - business license;
- - permission to provide telecommunication services;
- - premises, necessary office equipment and accessories.
Instructions
Step 1
To organize your hotline, you will need a telephone number, which must be multi-line. It can be registered as a regular city number or as a number starting with 8 - 800. You can also turn a regular telephone that you use in the office into a hot line, for this you just need to set up call forwarding.
Step 2
To create a call center, you will need to purchase equipment (computers, telephones, accessories, etc.), create jobs and register all the necessary documents (business license, permission to provide telecommunications services, etc.). Keep in mind the fact that when hiring employees recommended by the employment center, you will receive a one-time financial incentive. At the same time, the employee must have worked in your organization for at least 12 months, then you can put money into business with a clear conscience.
Step 3
If you do not want to independently organize your own hotline, you can contact one of the agencies that will take care of these concerns. Of course, this service is not free, but in return you will receive a fully functional call center, the work of which will be built in accordance with your terms of reference. The service of this center will be fully borne by this agency; the average monthly cost of this service is about 50 thousand rubles.
Step 4
You determine the cost of using your hotline yourself. But, as a rule, if an entrepreneur sells a product and uses the line for consultations, then the subscriber does not pay a dime using the line. If your telephone service specializes in the provision of certain services over the telephone (psychological assistance, referral services, etc.), then it is quite acceptable to set a certain cost per minute of conversation.
