Otkritie Bank's hotline is appreciated among users for the speed of operators' responses and for providing full information of interest to customers. In the contact center, you can get information about all the bank's products, special offers, as well as use urgent services, for example, card blocking.
The free hotline number of Otkritie Bank operates around the clock without breaks and weekends. Operators respond very quickly, waiting times usually do not exceed one minute. During busy hours (weekdays from 9:00 to 15:00), the average waiting time is 3 minutes. At the same time, users in their reviews note not only efficiency and correctness, politeness in communication, but also the ability to smooth out any controversial moments and claims.
A single number for legal entities and individuals, customers and those who simply want to get acquainted with the bank's services: 8 800 700 78 77. For residents of Moscow and the Moscow region, as well as for customers outside Russia, another number is allocated: +7 (495) 787 78 77. The latter will be paid depending on the tariffs and rates of the cellular operator.
Voice menu
The voice menu of the autoinformer consists of several sections, which corresponds to a certain number.
Key 0 will direct you to a direct connection with the operator of the call center of Otkritie Bank.
Using key 1, you can urgently block a bank card, for example, if it is lost or stolen. After pressing the number, a connection will be made to the operator, who will specify the card details, personal data, code information, and will block it.
By pressing key 2 in the voice menu, the user will be able to change the PIN on the credit / debit card. As in the first case, after pressing the key, a connection will take place with a bank employee who needs to be informed of the card number, a code word and a new PIN code.
Key 3 is designed to check the balance of the card, the date of the next loan payment, information about your deposit. After clicking, you need to enter the series and number of the passport, and then follow the prompts of the system.
Key 4 - here the autoinformer will tell you about the products and services of the bank for individuals and provide information about ATMs and telephones of additional offices. You can also wait for the operator to answer all questions.
Key 5 is intended for consulting legal entities on corporate services, small business lending, bank investment projects, etc.
The bank warns that it is important to accurately formulate the question of interest before calling. Each specialist of Otkritie Bank is assigned to a certain category. Otherwise, you may receive incomplete or inaccurate advice.
As an alternative type of communication with the bank, you can use the mobile application for Android and iOS. Also, specialists respond in social networks (Facebook, VKontakte), and through the feedback form on the bank's website. There you can order a call back by selecting the desired category of the question, indicating your full name, phone number and a convenient time to call.
