In the conditions of fierce competition in the service market, it is impeccable service that allows you to attract and retain customers. The client is often willing to pay more for a friendly atmosphere and respectful attitude towards himself. By working on the quality of service in your company, you can significantly increase your income.
It is necessary
- - development of service standards;
- - trainings for staff.
Instructions
Step 1
Clearly list all your company's service standards. Each point should be spelled out in detail: even if some things seem obvious to you, they may not be so for the staff at all. Distance when communicating with a client, key rules of etiquette, basic greetings and goodbyes - all employees must strictly follow these basic things. Be prepared for the fact that newcomers among the service personnel may not know basic things, they may not say some words correctly. Try to fix such errors.
Step 2
Conduct trainings and workshops for staff. Such training should be regular, especially given the fact that there is a constant rotation of employees in the service sector. When hiring a new person, simulate a standard work situation. For example, when hiring a waiter, ask him to "serve you." Very often, even an inexperienced candidate can intuitively get it right. Always correct mistakes and aim staff to improve the quality of service.
Step 3
Try to know and anticipate the needs of your customers. Each employee must have a clear idea that the buyer is the main source of the company's income. Do not be intrusive, but attentiveness, respect and a sincere interest in the needs of the visitor will always help to win their trust.
Step 4
Pay special attention to cleanliness. No amount of attentiveness and friendliness of the staff will compensate for the dirty dishes in the restaurant and the hair of previous clients in the beauty salon. Even if you're a tire changer or trucker, keep everything perfectly clean.
