How To Improve The Interaction Of Services In The Company

Table of contents:

How To Improve The Interaction Of Services In The Company
How To Improve The Interaction Of Services In The Company

Video: How To Improve The Interaction Of Services In The Company

Video: How To Improve The Interaction Of Services In The Company
Video: How to give great customer service: The L.A.S.T. method 2024, March
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If the company does not have established interaction between services and departments, then there can be no talk of any effective management. In such a company, there are frequent conflicts between employees and heads of departments, figuring out who is responsible for what and who is guilty of failure to fulfill the assigned tasks. To establish the operation of an enterprise, you need to think over horizontal and vertical links between all divisions of the enterprise.

How to improve the interaction of services in the company
How to improve the interaction of services in the company

Instructions

Step 1

Think over the organizational structure of the company. Break down its work into functional blocks and determine the levels of interaction between each block. Please note that one and the same issue should be decided by one department - a functional block. Only the head of the unit should have the right to lead and control. The solution of certain issues should be entrusted and entrusted only to those divisions and departments that will cope with it in the best and optimal way. Establish the subordination of positions in each department.

Step 2

Distribute responsibility for work in each department competently. Leaders must work with their employees and explain to each of his goals and objectives, to interest them in the overall result, motivating precisely the ultimate goal. Challenge leaders to synchronize the activities of the entire department to achieve common goals.

Step 3

You need to think over and develop a unified information field for the company, use a common business language and ideas about the goals of the company in its work. Ensure that information coming from company management and department heads is transmitted to performers without distortion and loss. Set tasks correctly so that your subordinates understand exactly what you want and what is required of them.

Step 4

Think over the rules for interaction between departments. Each employee must clearly understand his job function and area of responsibility. In addition, any of them should know which department is responsible for what questions, so it should be clear to all employees of your company who he can turn to and on what issue.

Step 5

As a result of the work done, you will be able to achieve well-coordinated interaction between all departments and services of your enterprise. This will allow the company to quickly respond to any market change and act as a whole, without wasting time on sorting out relationships and shifting decision-making.

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