Each person may have a reason to complain to the authorities about a specific person (a neighbor, an official, a doctor, etc.) or an organization (employer, seller). In order to get a quick response to your complaint, you need to make it right.
Instructions
Step 1
The entire process of filing a complaint is regulated by the Federal Law of the Russian Federation No. 59-FZ "On the Procedure for Considering Appeals from Citizens of the Russian Federation". An oral complaint can be submitted both directly to the official and to the dispatch service. In the first case, you need to make an appointment. Dispatching services accept complaints by phone, this method is convenient when contacting law enforcement agencies or economic structures (electrical networks, telephone communications, etc.). The entire conversation with the dispatcher is recorded in the corresponding log, in addition, an audio recording of the conversation is carried out. The complaint handling process is controlled by the organization itself and by higher authorities.
Step 2
A complaint can also be made in writing, while it indicates the name of the body and the official to whom the complaint is sent, be sure to write your own contact details (name, address, city, etc.), otherwise the letter will not be considered (with the exception of letters containing reports of crimes). The letter must fully reflect the essence of the claim, it is necessary to indicate as much information as possible about the person to whom the complaint is being written, the circumstances in which the offense occurred. If there is documentary evidence, it is advisable to attach copies of them to the letter, in some cases it is required to be certified by a notary), indicate the coordinates of the persons who witnessed the violation. It is also advisable to indicate the articles of laws and regulations that protect your rights in this case.
Step 3
The letter can be sent simultaneously to several authorities, whose competence includes the issue in question, therefore, it must be drawn up in several copies. In addition, it may be subject to appeal, so additional copies of the letter may also be required. Send the complaint by registered mail with notification, first make an inventory of the contents. You can also leave a complaint at the office. The term for consideration of the letter does not exceed 30 days.
Step 4
In case of dissatisfaction with the complaint, the decision of the instance can be appealed to the higher authorities. A complaint can be filed with the prosecutor's office (moreover, you can complain to the prosecutor's office at any stage of the appeal). If the decision of the prosecutor's office also does not suit you, feel free to go to court.
