EBay is one of the most popular online shopping sites in the world. It offers a huge range of products at lower prices than retail. However, it may happen that the buyer receives a low-quality product or the seller turns out to be dishonest. In this case, you need to take action to get your money back.
Instructions
Step 1
If you received a damaged product or did not receive it at all, as a rule, the money paid for it can be returned by opening a corresponding case on the website of the online store. However, first of all, you should try to contact the seller directly. Write to the seller of the item and report the problem, the best way to do this is through eBay's internal messaging system. Tell us in detail what happened, if the product is damaged, take a photo of it and send the photos to the seller. Tell them that you intend to return the item and expect your money back.
Step 2
If you do not receive your item, please wait a moment, international shipping may take two to three weeks depending on the shipping method. If the goods have not been received, contact the seller and find out from him when the goods were sent, whether he has information on the status of the goods delivery.
Step 3
Give the seller at least 24 hours to respond to your request. If during this time the seller does not get in touch or refuses to return the money, please contact the eBay Conflict Resolution Center. Go to the eBay Conflict Resolution Center page and follow the instructions that will be presented. Answer the questions asked in sequence, and then open a case by clicking the "Open a case" button or by calling one of the provided phone numbers.
Step 4
As soon as the case is opened, the seller will receive a letter on your behalf informing you about the initiation of the case. He will have seven days to provide eBay with all the information on the sale. If the seller does not answer, the issue will be resolved in your favor, as a result the money from the seller's PayPal account will be transferred to your account.
Step 5
If you receive an item that is of inadequate quality or does not meet the stated specifications, eBay will consider all information provided by the seller. In most cases, if the defects indicated by the buyer are not listed in the product description, the case will be decided in favor of the buyer.
Step 6
If the case is completed in your favor, you will need to send the goods back to the seller, and you need to be able to confirm that the goods were shipped and delivered. As soon as the goods are delivered, the seller will transfer the amount paid for the goods to your account, if this does not happen, eBay will make the calculations on its own.
Step 7
If, as a result of the consideration of the case, it turns out that the seller fully fulfilled his obligations and sent you the goods, it is possible that it was stolen after delivery. In this case, it will most likely not be possible to return the money, and the issue with the purchased goods will need to be resolved with your post office.
