The Mobile Banking service is connected by default to all Sberbank cardholders. But over time, some people lose the need for it, while the subscription fee continues to be charged. In this case, it is advisable to disable Mobile Banking.
It is necessary
- - passport;
- - application for disconnecting the Mobile Bank;
- - mobile phone.
Instructions
Step 1
The Mobile Banking service can be disabled or blocked. The latter option is suitable for those who have lost a card or a mobile phone linked to it. To block the service, you need to send an SMS to number 900 with the phrase "Blocking services". In case of successful completion of the operation, a reply SMS will be sent indicating that the service is no longer available. Please note that when blocking, the subscription fee for the mobile bank will continue to be charged.
Step 2
In order to completely abandon the Mobile Bank, you must come to the Sberbank branch and fill out a written application, which will be provided by a bank employee. You need to have your passport and bank card with you. The service will be disabled within three days, and you will be notified by SMS.
Step 3
You can clarify the possibility of disconnecting the Mobile Bank by calling the support service 8 (800) 5555550. You will need a card number, full name. and a code word. This opportunity is not provided for all plastic cards, this aspect should be further clarified by phone.
Step 4
Some Sberbank ATMs provide the ability to manage connected services, in particular, to disable them. To do this, you need to insert the card into the ATM and enter the pin code. The mobile bank is also automatically disabled when the card service agreement is terminated or when it is blocked at the initiative of the bank.
