A constructive business conversation ends with the solution of the problem and fruitful interaction of the dialogue partners. People, talking, determine the development of relations with the interlocutor.
Each participant sets a goal - to form a positive opinion about himself. Rushing to conclusions about an opponent can lead to false accusations, not conducive to a good result. It is important to develop the skills of an active listener, tolerant of the opinions of others.
During a business conversation, it is advisable to show increased attention so that potential partners see an interested interlocutor in front of them. In the vocabulary of experienced negotiators, there are phrases confirming this: "I understand," "Of course," "Yes, yes." If they sound sincere and at ease, then the interlocutor speaks more freely.
It is important to remember about the law of the emotional mirror observed in the course of a business conversation. There is a malignant pattern that forms the aggression of one interlocutor from the nervousness of another, sarcasm from stinginess, anger from anger.
To achieve the expected result, it is important to tolerately point out the mistakes made by opponents. It is not recommended to be categorical: "Not true!" A tactful approach uses a calm phrase that does not destroy contact. Short phrases are a sign of bad taste, it is customary to add words to the answer that express a positive attitude in the meaning.
The scheme of a business conversation boils down to finding common points of contact, so it's better to start with the question where there is a difference of opinion. The first phrase should be such that the interlocutor voiced agreement. This behavior forces the opponent to respect the interests of the other side.
