The general rule of business conversation can be formulated as "maximum information in a minimum of time." A prerequisite is also a demonstration of respect for the interlocutor, even if he is not attractive enough. It is better to leave emotions and value judgments for yourself, in a conversation it is better to calmly react even to unpleasant moments.
It is necessary
- - knowledge of the norms of politeness and business etiquette;
- - communication skills.
Instructions
Step 1
The genre of business conversation should include any communication with an interlocutor at work, whether it is a colleague or a representative of another organization with which you come into contact in one way or another within the framework of your official duties, whether it be a personal meeting, a telephone conversation, correspondence by e-mail or regular mail, communication through instant messaging programs, etc.
Many moments related to solving personal problems fall into the same category: obtaining public services, buying and selling personal property, etc.
Step 2
Before you start communicating, clearly think over what information you want to receive or, conversely, convey to the interlocutor. Depending on the situation (the first contact or the next, which of the parties has more obligations to the other, how your relationship developed earlier, etc.), think over how you can interest the interlocutor, win over.
From the very first words, if you are the initiator of the conversation, he must represent with whom and on what issue he is dealing.
In some cases, it will not be superfluous to inquire whether it is convenient for the interlocutor to speak now. In others, if the situation is favorable, emphasize the urgency of your appeal.
Step 3
Clearly convey the necessary information to the interlocutor, if necessary, clarify whether he understood you correctly. In turn, listen carefully to the other side and make sure you get it right. If necessary, ask clarifying questions. It will not be superfluous to ask the interlocutor if he has any questions.
Ultimately, you must understand each other correctly.
Step 4
If the other side is frankly wrong, it is imperative to point it out to her with maximum correctness. And if you depend on her more than she depends on you, it is even more important to do so. You should not be afraid that this will worsen your situation.
On the contrary, those who know their rights and know how to defend them within the framework of the law and etiquette are respected. And if they do not like it, they try not to anger. And because the sooner you show your teeth, the better.
Step 5
At the end of the conversation, summarize its general conclusion and, if necessary, agree on further interaction: when the result of one or another agreed action should be ready, how will you contact the other party, who should take what and in what time frame on the subject of your conversation.
All undertaken obligations must be respected, and if it is impossible to do this, it is necessary to raise the other side about such circumstances in advance and initiate a discussion of alternatives, proposing your own solution to the problem.
