In modern terms, the help desk in the official documents is now called a mega-content provider. How to organize the service so that the client is provided with the necessary content as soon as possible?
Instructions
Step 1
Decide what services your referral service will provide. Please note that the services can be of two types: actually reference (provision of various information) and service (for example, sale of air tickets or delivery of products).
Step 2
Select the mobile operator (s) with whom you can conclude the most profitable contract.
Step 3
Register a legal entity at the local tax office and submit all the necessary documents to the telecom operator, conclude a contract and receive a multi-channel number.
Step 4
Depending on whether you are looking to open a free or paid referral service, run an advertising campaign. A paid service collects money for services from buyers (i.e., from citizens and organizations applying for help), and a free service exists due to the proceeds from advertising of firms and companies, information about which is provided.
Step 5
If you decide to open a help desk, enter into contracts with companies and centers for the production, sale and delivery of the services or goods about which you intend to provide information.
Step 6
Announce the recruitment of qualified personnel for the newly established call center. Be sure to conduct a personal interview with each of the applicants. Do not forget that the help desk operator must be stress-resistant, have a pleasant voice and, in addition, have a high level of communication skills. At first, it will be quite enough to hire up to 10 employees, and the premises can be rented from a larger call center.
Step 7
In order to grow your business, enter into the necessary agreements with the media and social services to conduct various surveys and online voting.
