Helpdesk services are becoming more and more popular. It is a profitable and profitable business with minimal investment. A small call-center can even be arranged in an apartment.
It is necessary
- - premises;
- -phone line;
- -paid phone number
- -phone and headset;
- -base of telephone numbers;
- -computer with Internet access.
Instructions
Step 1
In order to open the help desk, you will need a telephone line, a telephone set and a headset for it. Register a short telephone number, but if this is not possible, you can leave the city number.
Step 2
Rent an office or make your own apartment your workplace. If you need to keep a city number, get a second line and register a short number on it. The registration of a paid short number is carried out through the city telephone service. This can be problematic. After all, a private information service can become a serious competitor for a paid city telephone information service.
Step 3
Create your own database of phone numbers. Organize your phone base so that you can easily navigate it. For convenience, break it down into industries: medicine, self-government bodies, education, entertainment centers, etc. To compile such a database, use the directory of telephone numbers, you can also search for ready-made telephone bases on the World Wide Web.
Step 4
Start your work with an advertising campaign, for this place advertisements in the local press and on local television. Be sure to post flyers on city notice boards in every neighborhood. If there is a city Internet portal, leave there information about opening a help desk as well. The text should be short and memorable. On television and radio, order short, but the most informative videos, thanks to which your phone will be easy to remember. Please note that advertising should be easy to remember and unobtrusive.
Step 5
Monitor incoming calls on a daily basis. And calculate the degree of workload of the line, this will give you the opportunity to understand in the future whether hired workers and extension of the lines are necessary.
