As a means of payment for services, a loan is currently a very popular element of commodity-money relations. People are already accustomed to when a telephone connection or the Internet is provided with the possibility of subsequent repayment of a loan, without requiring the transfer of money at a given second. This makes users feel more comfortable. They can be sure that in a difficult financial period they will not be left without the opportunity to make a call or access the Internet.
Operator Yota and trust payment
The so-called "trust payment" is now provided by almost all mobile operators. However, when it comes to a new company in this market - Yota - many users have questions.
Yota positions itself as an operator that does not impose services on its customers. And indeed it is. As soon as you go to the organization's website, the question immediately arises: where is everyone? Yota practically does not provide its users with any financial services, including trust payment. Therefore, the operator's customers will have to spend a certain amount of time and effort for standard payment for services with a zero or negative balance.
How a trust payment works
The trust payment service itself is very popular and actively used by people. Its principle of operation is very simple. Operators provide customers with the opportunity to use telephone communications on credit with a zero or negative balance. The algorithm for this service is as follows:
1. The user selects the required item in the personal account.
2. The company transfers the required amount of money to the client's account according to the current tariff, as well as the peculiarities of the user's expenses for calls during the month.
3. This amount must be refunded after a few days (the operator informs about this in advance).
4. The organization's debt is repaid automatically, therefore, the required amount must be on the account within the required period.
5. This service can be either paid or free. It depends on the particular operator and its policy.
Unfortunately for Yota users, this organization does not offer such a service. The operator does not have any additional features at all with a zero balance.
Balance replenishment methods
Instead of the lack of services so beloved by users, Yota offers all kinds of ways to replenish the account:
1. Via SMS. Transfer of funds from phones of other operators is possible.
2. Via electronic money. The list includes: Webmoney, Yandex. Money, Cyberplat, etc.
3. Via Internet Banking. The Yota account replenishment service can be found in the personal accounts of most banking systems.
Is it possible to fix the situation
Many users were outraged and continue to resent the current situation with additional services. In this case, the organization's managers advise you to make suggestions for improving the Yota system on a special page on the company's website.
It is not difficult to find this page. You must go to the Yota website at the following address: https://www.yota.ru/idea. The Idea Factory will open. Then you should click on "Submit an idea" and describe your proposal for improvement.
Yota is an operator that seeks to actively interact with customers and listen to their opinions. Therefore, it is worth hoping that one day this company will also have a trust payment service.
