If you have any questions, residents of the capital can call the hotline of the Moscow tax inspectorate. In addition, there are several other ways to contact the organization.
How to call the tax office
Since 2015, the Federal Tax Service of the Russian Federation has a single number for communication with taxpayers 8-800-222-2222. This is a toll-free hotline that you can call from any region. In addition, there is a special number for receiving applications from Moscow residents: 8 (495) 913-00-70. Calls to it within city limits are also free.
For calls from abroad to the Federal Tax Service, the number is +7 (495) 276-22-22. Also, citizens of the Russian Federation can send an electronic appeal through the page https://www.nalog.ru/rn16/service/obr_fts/. Finally, there is always an opportunity to make an appointment for a personal appointment at one of the nearest branches by registering at the link https://order.nalog.ru/ and receiving a coupon with a specific date and time.
How the contact center works
The contact center is available during certain hours, namely: from 9:00 to 18:00 on Mondays and Wednesdays, from 9:00 to 20:00 on Tuesdays and Thursdays, and from 9:00 to 16:45 on Fridays. The working time also depends on the current time zone in which the caller is. The rest of the time, an autoinformer works, through which you can independently get answers to many common questions.
By contacting the FTS contact center, taxpayers can receive up-to-date information on all issues related to taxation. For example, employees of the service will advise on the timing of payment of property taxes, the procedure for passing the state registration procedure and receiving social or property deductions. Here you can also find out about the peculiarities of the work of electronic services of the Federal Tax Service, find out the schedule of work of inspections, etc.
Citizens receive the answer to the required question almost instantly due to the fact that the contact center employees have a single database at their disposal. It includes answers to thousands of common questions that taxpayers most often ask. A quick search in the database allows you to immediately get the necessary data and communicate them to the person who has applied.
In an interview, the head of the Federal Tax Service of the Russian Federation Mikhail Mishustin said that the most interesting issues for citizens are the procedure for state registration of legal entities and individual entrepreneurs, declaration of income, deadlines for paying property taxes and background information on the work of tax authorities. The contact center service is constantly being improved, recording the number of calls and adjusting the occupancy of operators. This minimizes the waiting time for connection and response.
