In the hottest season - summer - another tour operator went bankrupt in Russia, which was previously considered a fairly large service provider in the tourism sector in the eastern direction. And now the main question for those who issued a voucher specifically through this company is how to get money back for an unused trip?
The bankruptcy system was simple enough. Previously, they specialized only in the direction of Asian travel, but in the 2012 season they decided to try themselves in the European direction. However, the largest tour operators working along this line did not want to let the newcomer into the market. As a result, the agency "Vokrug Sveta" had to significantly reduce the cost of vouchers, which led to bankruptcy. However, consumers are not interested in these internecine wars, they want to get their money for already paid tours.
The management of the bankrupt company says that in order to receive compensation, it is necessary to apply to the insurance company Alfa-Insurance, in which they themselves insured their assets in the amount of 30 million rubles. This should be enough for payments to all injured tourists.
The algorithm of actions for the return of funds was drawn up instantly. You can send your appeal to Rostourism. You can do this in person at the address: Moscow, Myasnitskaya street, 47. Alternatively, send a request to the organization's e-mail [email protected]. For other questions, the hotline telephone number is 8 (495) 607-17-37. The specialists of this organization will be able to advise you and will help you in obtaining compensation.
You need to file a lawsuit against the deceived tourists either to the tour operator itself, or jointly to the travel agency and the insurer. In addition, the customer can file an additional claim for compensation for moral damage.
The claim of the plaintiff against the defendant is a statement (form can be downloaded on the Rostourism website), in which a number of information must be indicated. First of all, this is the last name, first name, patronymic of the tourist or the name of the ordering organization, if the voucher was corporate. It is also necessary to register the number of the document confirming the financial security of the agency's responsibility, the date of its issue, and the validity period. You will also need the number of the contract that the tourist entered into with the tour operator, information about the fact that was the reason for drawing up this appeal (here is the bankruptcy of the travel agency "Vokrug Sveta"). Indicate in your application the amount you spent on the purchase of the voucher.
In addition, a number of other documents must be attached to the application. This is a copy of the customer's passport, a copy of the tour purchase agreement, documents that confirm the damage suffered by the tourist.
The funds on the application must be returned to the customer within 30 days from the date of receipt of the tourist's request by the respondent.
If the tour operator or insurer refuses to compensate for the damage, you need to go to court with the same set of papers. You just have to add the refusal of the agency's leaders to return the funds.
