If a client of Sberbank has a problem, or he has complaints about the work of a department or an employee, he can complain both to the company's management and to supervisory structures. In this case, a certain sequence of actions must be followed.
Where can you complain about Sberbank
Sberbank is the largest transnational and universal bank in Russia, Central and Eastern Europe. Its activities are controlled by the Central Bank of the Russian Federation, which owns more than 50% of the shares. Sberbank provides clients with a wide range of services. Their quality improves every year. But there are situations when visitors are not very happy with the service or the actions of the employees. In this case, you can always clarify all the questions of interest or make a complaint.
The easiest option is to contact the contact center. This can be done in several ways:
- call 900 for free from any mobile phone in Russia;
- call +7 495 500-55-50 from anywhere in the world at the current tariff of the telecom operator;
- call the operator from the Sberbank Online mobile application (an internet call is free, but if the phone is connected to Wi-Fi, you will have to pay for communication services at the operator's rate).
To leave a complaint, you can use another convenient way. You don't need to call anywhere for this. You need to go to the Sberbank website and open the "Feedback with the bank" tab. After opening the tab, it remains to fill out the proposed form, formulating the purpose, the reason for the appeal. In a separate field, you need to write the appeal itself and attach documents to it, if necessary.
When leaving a request, you should indicate your last name, first name, patronymic, phone number and e-mail address. The client should clarify whether he wants to receive a response to his request and where it is better to send it. Employees can send a response via email or SMS. Conveniently, in the tab, you can always check the status of the appeal. Usually, inquiries and complaints are answered fairly quickly.
You can complain about a branch or employees of Sberbank without leaving your home if you go to Sberbank Online. At the bottom of the main page there is a letter to the bank icon. You can open this tab and write a letter in free form. Such requests are often considered a little longer compared to requests sent through the "Feedback" window. The Sberbank Online mobile application has a "Dialogues" service. You can write a complaint in this application by contacting a consultant.
You can complain about the actions of Sberbank employees or about the work of a branch in the main branch of your city. To do this, you need to drive up to the desired address and contact the operator first, and then to the management of the head office.
What to do if calls and appeals to Sberbank did not lead to the desired result
If a client wrote to the management of a structural unit or left a complaint on the website, called any of the proposed phones, but the problem was not resolved, he can contact the Ombudsman Service. This unit was created specifically to deal with difficult situations and receive complaints from clients.
You can write an appeal on the Sberbank website by opening the corresponding window. All applications can be left anonymously, indicating only the data for feedback. The Office of the Ombudsman reports directly to the President of Sberbank, German Gref.
If the client was not satisfied with any of their answers from Sberbank and there is a desire to understand the situation, to demand compliance with the law, you can write a complaint to the Central Bank of Russia. This is an extreme measure and it is advisable to submit your previous letters to Sberbank and responses from its employees when applying. Consideration of the issue can be very delayed, since the complaints are dealt with by different structures. The response to the application can be received by e-mail.
