The network of Raiffeisenbank branches is widely developed; at least 200 offices are located in Russia. However, if you suddenly have any questions, including urgent ones, for example, about closing a card, there is a free hotline.
The advantage of the Raiffeisenbank support service is that, without wasting time on trips to the branch, it is possible to resolve any issue over the phone. There are two telephone numbers for the Raiffeisenbank toll-free hotline: 8 800 700 91 00 or 8 800 200 91 00. Here you can find out about the nearest ATMs and branches, resolve the issue of obtaining a loan and find out information about the bank's products.
Calls are free to any region from a landline or mobile phone. After dialing the number, the user will hear the voice of the answering machine. Further, after listening to the messages, you can go to the bank employee, who will answer all questions. Calls to the Raiffeisenbank hotline are accepted around the clock without breaks and weekends. For bank card holders, there is a separate contact center with a toll-free number: 8 800 700 17 17.
The bank's own hot lines also operate in the regions of Russia. For example, (495) 721-91-00 - Moscow; (812) 334 - 43 - 43 - St. Petersburg; (473) 261 - 96 - 19 - Voronezh; (4722) 58 - 60 - 70 - Belgorod; (343) 378 - 70 - 03 - Yekaterinburg; (471) 239 - 51 - 60 - Kursk and others. A complete list of phone numbers can be found on the bank's website. If the call is interregional, then it is possible to write off funds from the account according to the tariff of the cellular operator.
The average waiting time for a response will be about 3 minutes. On weekdays during standard business hours from 9:00 am to 6:00 pm, the waiting time may increase to 10 minutes.
By calling the call center of Raiffeisenbank, the user will hear an autoinformer, which will offer to select a specific category using the number keys on the phone:
Key 0 corresponds to the category of third-party loans refinancing. A bank employee will give advice in a dialogue mode.
Using the 1 key, you can instantly block the card and access to Raiffeisen Connect. If the client is outside Russia, but wants to contact the bank operator, then he should press this button in the voice menu and then follow the instructions of the system.
Key 2 for future bank clients: a legal entity or an individual entrepreneur. Here you can get answers to questions about lending to legal entities, settlement and cash services, opening accounts and other information necessary when starting your own business.
Alternative source of communication.
Raiffeisenbank offers several alternative communication options to its customers and users. The bank's website has a convenient tab in the form of a telephone handset in the upper right corner. It is enough to click on it and choose a convenient type of communication:
- Call order directly from the site;
- Callback with delayed time (you can choose a convenient time to accept the call);
- Online chat with a bank employee through the website;
- Feedback form for text messaging via email;
- Communication through social networks (VKontakte, telegram).
