In the work of a travel agency manager, the most important thing is to be able to find an approach to a client and work solely based on his wishes. The main qualities that he must develop in himself are patience, restraint, understanding and the ability to work with objections. Ideally, they should not exist, but the client is not the client, and in order to sell a tour, it is necessary to look for and find the ideal balance between the tours available and the client's desires.
Instructions
Step 1
The most important rule is listen. Be as friendly as possible, remember that the better the relationship between you and your clients, the easier it will be for you to convince them that the direction you choose is promising.
Step 2
Carefully write down all the requirements and wishes of the client. If you have any objections, they will be useful to you to deal with possible difficulties that may arise when working with a client. Remember that the more attentive you are at this stage, the easier it will be for you to work with this client further.
Step 3
Analyze the tours available. Choose up to four options and present them to the client. Of these four, two should be of the highest priority for your company. Deal with customer objections using a wishlist. If the client cannot be convinced, do not despair - inform him that the situation in the country where he is going is unsettled, and you personally would not advise going there.
Step 4
Even if that doesn't work, sell the customer the tour they originally wanted to buy. The most important thing is to improve relations with the client, make him permanent from a one-time, and then in the future he will listen to you more often.
